Darby Coaster - Coral

Cleaning: Gently clean resin homewares with a mild, non-abrasive detergent and a soft cloth. Avoid abrasive scrubbers or harsh chemicals, as they may damage the resin surface.

Avoid heat exposure: resin can be sensitive to extreme tempretures. Keep resin homewares away from direct sunlight, radiators or hot surfaces to prevent warping or discolouration.

Avoid sharp objects: protect the resin surface from scratches by avoiding the use of sharp utensils or cutting directly on the resin countertops or trays.

Storage: when not in use, store resin homewares in a cool dry place. Avoid stacking heavy items on top of each other to prevent any potential deformation.

Following these Care instructions will help ensure the longevity and beauty of your resin homewares.

ORDER PROCESSING:

Please allow 24 hrs to process your order. Expect an email within 24hrs to let you know your order is on the way!

LOCAL PICKUP - 

Orders can be organized to be picked up locally for Newcastle based clients. Our pick up locations are Toronto and Tighes Hill. Should you wish to organize local pick up please select this option at check out. An email will be sent to confirm your order within 24hrs and then an email to arrange collection when your order is ready for pickup. We aim to have all orders ready for collection within 2 business days.

FLAT RATE SHIPPING 

Orders are generally shipped within 3 business days using Sendle. With a delivery time of 3-5 business days. Please allow for variations of these times during peak postal times, eg Christmas. You will receive an email to advise your order is on its way and tracking information. A Flat rate shipping fee of $11.95 applies to orders shipping to locations within Australia. 

INTERNATIONAL SHIPPING:

At this time we do not offer international shipping through our website. Should you really love an item and wish to place an order please reach out to us at hellomosshome@gmail.com. Please provide your postal address and your wish list and we can look to provide you with a shipping quote.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hellomosshome@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hellomosshome@gmail.com.